The Department of Consumer Affairs operates a National Consumer Helpline to advise, guide and provide information to consumers in resolution of their complaints with regard to defective goods and deficient services. A number of complaints are received in the National Consumer Helpline concerning various companies relating to defective goods / deficiency in services. National Consumer Helpline has partnered with more than two hundred companies as part of the convergence initiative and forwards the complaints to these companies for resolution of complaints by them. 53185 complaints were forwarded by the National Consumer Helpline to convergence companies and responses received from them were 82% during the period April 2015 to March 2016. This information was given by the Minister of Consumer Affairs, Food and Public Distribution, Shri Ram Vilas Paswan in a written reply in Lok Sabha today.
The Minister said that the Consumer Protection Bill 2015 has already been introduced in the Lok Sabha on 10th August, 2015. In the proposed legislation, the definition of consumer has been broadened to include the transactions made through any mode, inclusive of offline, online through electronic means, teleshopping or direct selling or multi-level marketing.